The Fastest Channels
Email: [email protected] — answered Monday through Friday, 8am–6pm ET, typically within one business day.
Phone: (888) 525-1706 — same business hours. Leave a voicemail outside them and we return calls the next business day.
Mail: Fidelity Funding, 7335 Summit Street, Suite 159, Lansing, MI 48933.
Before You Write: Which Door Is Yours?
Questions about an active loan — payoff amounts, due-date changes, autopay, statements — belong with the lender holding your agreement; its portal and support line are listed on your loan documents, and it can act on your account where we cannot.
Questions about the process, the site, or anything ambiguous belong here: how matching works, what a term in your agreement means, a correction to any guide, a concern about a message claiming to be a lender. The FAQ answers the twenty-eight most common ones instantly.
Reporting Suspicious Activity
No legitimate lender charges fees before funding, demands payment by gift card or wire, or guarantees approval. If you receive any such message referencing Fidelity Funding or a request you made here, do not respond to it — forward it to [email protected] so we can investigate and flag the pattern. Verifying independently before clicking anything is always the right instinct.
Corrections and Feedback
Every guide on this site invites correction, and reader mail has driven real revisions. If a figure looks stale, an answer contradicts your experience, or a definition fails the plain-English standard, say so — the content stays trustworthy only through exactly this loop.